Why pre-payment for assessment sessions?

At Eleos Counselling, our priority is to provide a safe, supportive, and professional space for those seeking help with addiction, mental health challenges, and personal growth. Over the years, we have been honoured to walk alongside many individuals on their journey to recovery and healing.

To continue offering the highest quality of care and maintain our practice’s sustainability, we are now implementing a pre-payment model for our counselling sessions. This decision was not made lightly, but it has become a necessary step for several key reasons:

1. Commitment to the Therapeutic Process

Counselling is most effective when clients engage consistently and with intention. Pre-payment helps ensure clients remain committed to their sessions, fostering a structured and stable therapeutic journey.

2. Respect for Time and Availability

Each session is carefully reserved for you, and as a small practice, last-minute cancellations or missed appointments can significantly impact you. Pre-payment allows us to manage our schedule effectively, ensuring that appointments remain available for those who need them.

3. Sustaining a High-Quality Service

As a professional service, Eleos Counselling invests in ongoing training, supervision, and maintaining a confidential and welcoming environment. A pre-payment model helps us continue to provide the best possible care while focusing on helping those in need.

4. Reducing Administrative Burden

Handling payments in advance minimizes the administrative time spent on invoicing and follow-ups, allowing us to dedicate more energy to what truly matters—supporting our clients on their path to healing.

We understand that change can sometimes be difficult, and we remain committed to working with you to make this transition as smooth as possible. If you have any questions or concerns, please feel free to reach out—we are here to support you in every way we can.

Thank you for your understanding and trust in Eleos Counselling. We look forward to continuing to support you on your journey.

Warmest regards,
Eleos Counselling